After we ship your order you will receive an email notification at the email address that you provided confirming that your order has been shipped. The Confirmation email will include the tracking number and a link to track your order online. The Tracking Link is also available in your "Purchase History” under “My Account.” If you still have not received anything, please contact our Customer Care Department at email@example.com or call 800-750-4226, Monday - Saturday 8AM - 10PM ET.
FREQUENTLY ASKED QUESTIONS
After you place an order, you will receive an email notification to the email address you provided confirming that we received your order. Once your order is fulfilled and on its way, we will send you a Shipment Confirmation email.
To cancel or modify an order, please immediately contact our Customer Care Department at 800-750-4226, Monday - Saturday 8AM - 10PM ET. We cannot guarantee that the order can be modified or cancelled; it will depend upon the processing stage of the order.
If an item from your order is missing or damaged, please contact our Customer Care Department at firstname.lastname@example.org or call 800-750-4226, Monday - Saturday 8AM - 10PM ET.
If you have placed an order by 12:00 noon ET Monday - Friday, your order will ship the same day. However, orders placed after the cut-off time will ship out the next business day.
If you encounter any problem with placing your order, please contact our Customer Care Department at email@example.com or call 800-750-4226, Monday - Saturday 8AM - 10PM ET
We hope that Dixie® Foodservice products give you complete serenity and satisfaction. If, for any reason, the product ordered does not fully meet your expectations, you are welcome to return it for a full refund. Simply input the “Return quantity” and "Reason code" on your return form and use the pre-paid return label included in each package to send back your item. We will issue the refund back to the original form of payment within 1-3 business days upon receiving the return shipment. The original shipping costs are refunded in the case of the return of an entire order.
Please refer to the options below for Shipping costs and Estimated Delivery Times:
Shipping Method: Shipping Cost (if applicable)
3-5 Day Standard Shipping: FREE (Orders $100 and over)
3-5 Day Standard Shipping: $5.00 (Orders below $100)
2 Day Shipping: $10.00
1 Day Shipping: $15.00
Currently, we only ship domestically to 48 contiguous states.
Currently, we only ship domestically to 48 contiguous states. You are welcome to sign up for our emails and we will contact you when we are ready to ship internationally.
Currently, APO/FPO addresses are not supported.
When you place your order, you have the option of registering an address and as many delivery addresses as you would like to have items shipped to.
If you wish to ship to more than one address, you will need to create separate orders for each destination address.
We are pleased to accept Debit cards, and Visa, Mastercard, American Express and Discover credit cards. We also accept Paypal.
Every step of the online ordering process that requests credit card information employs Secure Socket Layer (SSL) encryption. SSL renders information unreadable if anyone should attempt to intercept it. If you don’t feel comfortable providing your information online, you may submit your order by calling us at 800-750-4226 Monday - Saturday 8AM - 10PM ET.
When you place an order, your credit card will be authorized for the total amount of the transaction. An authorization is not a charge and will show as pending on your statement. We will complete the authorization and charge your card when the order is shipped. And you will receive an email confirmation of shipment of your order.
This number printed on your card provides a safeguard when a purchase is made using your credit card. For Visa, Mastercard and Discover Network, it is the last three digits printed on the back of the card. For American Express, it is the four digits printed above the account number on the front of the card.
The prices displayed on dixiefoodservice.com are for the merchandise only. Shipping charges, if applicable are separate, and taxes are applied to the total order, as applicable.
Yes, special offers may be available based on any ongoing promotions. Only one discount or promotional offer may be used per order.
You can save your items in your cart. However, if you log in on a different computer or device you may not see the saved items. We recommend you create an account with us to save your items in the Wishlist which can be accessed at any time.
From time to time, our products may not be available. If a product is not available at the time of placing your order, please contact our Customer Care Department at firstname.lastname@example.org or call 800-750-4226, Monday - Saturday 8 AM - 10 PM ET. We would be glad to inform you when the product becomes available.
Please access link to review our Terms & Conditions in entirety.
We do not test on animals.
Customer safety is a top priority for Dixie® Foodservice products. We are committed to selling only safe products and work diligently to ensure that our manufacturing and packaging meet our exceedingly high standards and comply with applicable regulations. The ingredients used in our products are reviewed for safety and regulatory compliance by our Product Stewardship and Quality Assurance teams to assure the products are safe when used as intended. The finished products are also clinically tested by human volunteers via accredited third-party laboratories/clinics to assure good skin tolerance and safety of the products. While our products go through extensive testing to provide the best and safest possible products for our consumers, even the safest products may contain ingredients to which a few individuals may be sensitive. Discuss your condition with your doctor and follow his or her advice regarding product usage.