FREQUENTLY ASKED QUESTIONS

ORDER STATUS
How can I check the status of an order?

After we ship your order you will receive an email notification at the email address that you provided confirming that your order has been shipped. The Confirmation email will include the tracking number and a link to track your order online. The Tracking Link is also available in your "Purchase History” under “My Account.” If you still have not received anything, please contact our Customer Care Department at info@dixiefoodservice.com or call 800-750-4226, Monday - Saturday 8AM - 10PM ET.

How do I know if my order was placed successfully?

After you place an order, you will receive an email notification to the email address you provided confirming that we received your order. Once your order is fulfilled and on its way, we will send you a Shipment Confirmation email.

ORDER CANCELLATION
Can I cancel or modify an order once it has been placed?

To cancel or modify an order, please immediately contact our Customer Care Department at 800-750-4226, Monday - Saturday 8AM - 10PM ET. We cannot guarantee that the order can be modified or cancelled; it will depend upon the processing stage of the order.

DAMAGED/MISSING ITEM
What if there is an item missing or damaged in my order?

If an item from your order is missing or damaged, please contact our Customer Care Department at info@dixiefoodservice.com or call 800-750-4226, Monday - Saturday 8AM - 10PM ET.

ORDER RELATED INQUIRIES
When will my items ship after I have placed an order?

If you have placed an order by 12:00 noon ET Monday - Friday, your order will ship the same day. However, orders placed after the cut-off time will ship out the next business day.

I have a problem placing my order?

If you encounter any problem with placing your order, please contact our Customer Care Department at info@dixiefoodservice.com or call 800-750-4226, Monday - Saturday 8AM - 10PM ET

RETURNS
How can I return an item?

We hope that Dixie® Foodservice products give you complete serenity and satisfaction. If, for any reason, the product ordered does not fully meet your expectations, you are welcome to return it for a full refund. Simply input the “Return quantity” and "Reason code" on your return form and use the pre-paid return label included in each package to send back your item. We will issue the refund back to the original form of payment within 1-3 business days upon receiving the return shipment. The original shipping costs are refunded in the case of the return of an entire order.

SHIPPING CHARGES
What are the costs and delivery times?

Please refer to the options below for Shipping costs and Estimated Delivery Times:

Shipping Method: Shipping Cost (if applicable)

3-5 Day Standard Shipping: FREE (Orders $100 and over)

3-5 Day Standard Shipping: $5.00 (Orders below $100)

2 Day Shipping: $10.00

1 Day Shipping: $15.00

SHIPMENTS TO U.S. TERRITORIES
Can I ship an order to Alaska, Hawaii, or Puerto Rico?

Currently, we only ship domestically to 48 contiguous states.

Can I ship abroad?

Currently, we only ship domestically to 48 contiguous states. You are welcome to sign up for our emails and we will contact you when we are ready to ship internationally.

SHIPMENTS TO APO/FPO, P.O.BOX
Can I ship an order to an APO/FPO address?

Currently, APO/FPO addresses are not supported.

SHIPPING OPTIONS
Can I ship to a different address than my home?

When you place your order, you have the option of registering an address and as many delivery addresses as you would like to have items shipped to.

Can I ship to multiple addresses from a single order?

If you wish to ship to more than one address, you will need to create separate orders for each destination address.

PAYMENT/TENDOR TYPE/PRICES
What forms of payment are accepted?

We are pleased to accept Debit cards, and Visa, Mastercard, American Express and Discover credit cards. We also accept Paypal.

SECURITY ONLINE
Is the credit card information I submit secure?

Every step of the online ordering process that requests credit card information employs Secure Socket Layer (SSL) encryption. SSL renders information unreadable if anyone should attempt to intercept it. If you don’t feel comfortable providing your information online, you may submit your order by calling us at 800-750-4226 Monday - Saturday 8AM - 10PM ET.

When is the payment processed?

When you place an order, your credit card will be authorized for the total amount of the transaction. An authorization is not a charge and will show as pending on your statement. We will complete the authorization and charge your card when the order is shipped. And you will receive an email confirmation of shipment of your order.

What is the credit card verification (CCV) number?

This number printed on your card provides a safeguard when a purchase is made using your credit card. For Visa, Mastercard and Discover Network, it is the last three digits printed on the back of the card. For American Express, it is the four digits printed above the account number on the front of the card.

What all is included in the product prices displayed on the website?

The prices displayed on dixiefoodservice.com are for the merchandise only. Shipping charges, if applicable are separate, and taxes are applied to the total order, as applicable.

Does Dixie® Foodservice products offer rebates, promotions, or other deals?

Yes, special offers may be available based on any ongoing promotions. Only one discount or promotional offer may be used per order.

Can I save items in my shopping cart for purchase later?

You can save your items in your cart. However, if you log in on a different computer or device you may not see the saved items. We recommend you create an account with us to save your items in the Wishlist which can be accessed at any time.

ITEM AVAILABILITY
What happens if a product is unavailable?

From time to time, our products may not be available. If a product is not available at the time of placing your order, please contact our Customer Care Department at info@dixiefoodservice.com or call 800-750-4226, Monday - Saturday 8 AM - 10 PM ET. We would be glad to inform you when the product becomes available.

PRIVACY POLICY
Will Dixie® Foodservice products sell or rent my email address information to other companies?

We use the personally identifiable information you provide for internal purposes only, such as: confirming and tracking your order, subscription or registration; analyzing trends and statistics; informing you of our new products, services and offers; etc. Please see our Privacy Policy.

What is the privacy policy of Dixie® Foodservice products?

Please access link to review our Privacy Policy in its entirety.

TERMS & CONDITIONS
PRODUCT RELATED
How does Dixie® Foodservice products conduct product safety testing?

Customer safety is a top priority for Dixie® Foodservice products. We are committed to selling only safe products and work diligently to ensure that our manufacturing and packaging meet our exceedingly high standards and comply with applicable regulations. The ingredients used in our products are reviewed for safety and regulatory compliance by our Product Stewardship and Quality Assurance teams to assure the products are safe when used as intended. The finished products are also clinically tested by human volunteers via accredited third-party laboratories/clinics to assure good skin tolerance and safety of the products. While our products go through extensive testing to provide the best and safest possible products for our consumers, even the safest products may contain ingredients to which a few individuals may be sensitive. Discuss your condition with your doctor and follow his or her advice regarding product usage.